Refund policy

RETURN & REFUND POLICY

30-Day Return Window
You may request a return within 30 days of delivery. Contact support@bmouwigs.com before sending anything back. Returns sent without prior authorization may not be accepted.

Return Eligibility
Items must be unused, unworn, and in their original condition with all tags, packaging, hair nets, and accessories. Proof of purchase is required.

Wig Hygiene Requirements
The lace must not be cut or altered. Wigs must not be worn beyond trying on and must not be washed, dyed, bleached, permed, styled, or modified. Items showing odors, makeup, perfume, hair products, damage, or other signs of use cannot be returned.

Non-Returnable Items
Customized or personalized items, gift cards, final-sale or clearance items, opened hair-care or beauty products, and used or altered wigs are not eligible for return.

How to Start a Return
Email support@bmouwigs.com with your order number, the item you wish to return, and the reason for the return. We will provide approval instructions and the correct return address.

Return Shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Please use a trackable shipping service. Original shipping charges are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery at support@bmouwigs.com. Include your order number, clear photos of the item and packaging, and a brief description of the issue. After review, we may arrange a replacement, exchange, or refund.

Refunds
After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

Exchanges
Contact us to request an exchange. The item must meet the same return eligibility requirements. Availability of replacement colors or styles is not guaranteed.

Cancellations and Address Changes
Contact us within 12 hours of purchase. We cannot guarantee cancellation or address changes once processing has begun.

Contact
Email support@bmouwigs.com. We reply within 24 hours, Monday through Friday.