Shipping policy

Shipping Policy

Thank you for shopping with NUVAE. We are committed to providing reliable worldwide shipping and a smooth delivery experience.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional events, processing time may be slightly extended.

2. Shipping Time

Estimated delivery times are as follows:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • Australia: 8–18 business days

  • Europe: 8–20 business days

  • Other countries: 10–25 business days

Please note that these are estimated timeframes and are not guaranteed.

3. Shipping Delays

Delivery may be delayed due to factors beyond our control, including but not limited to:

  • Customs clearance procedures

  • Weather conditions

  • Carrier delays

  • High shipping volume periods

We appreciate your patience in such cases.

4. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at mossluya@gmail.com.

We will work with the shipping carrier to investigate the issue and provide assistance.

5. Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

NUVAE is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

6. Refused or Unclaimed Packages

If a package is refused, not accepted, or not claimed and is returned to us, the customer will be responsible for any return shipping fees, customs charges, and handling costs.

These costs may be deducted from any eligible refund.

7. Title & Risk of Loss

Once an order is handed over to the carrier for shipment, risk of loss and title transfer to the customer.

However, NUVAE will continue to assist customers with tracking and delivery issues where possible.

8. Force Majeure

NUVAE shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, war, strikes, government actions, customs restrictions, transportation disruptions, or system failures.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: mossluya@gmail.com